Information We Collect
At New Mexico Water Damage Pros, we collect information that helps us respond to your water damage emergencies and provide the restoration services you need. When you contact us through our website at nmwaterdamagepros.pages.dev or call our emergency line, we may collect your name, phone number, email address, property address, and details about your water damage situation. This information allows us to dispatch the right team with the appropriate equipment to your location as quickly as possible.
We may also collect information automatically when you visit our website, including your IP address, browser type, device information, and the pages you view. This technical data helps us understand how visitors use our site and improve your experience.
How We Use Your Information
We use the personal information you provide solely for the purposes of delivering our water damage restoration services. This includes scheduling appointments, dispatching emergency response teams, communicating with you about your service request, and following up after work is completed to ensure your satisfaction. We may also use your contact information to send you important updates about your service or to respond to your questions and concerns.
With your explicit consent, we may occasionally contact you about related services that could benefit you, such as mold prevention tips or information about our reconstruction services. You may opt out of these communications at any time. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Phone Call Handling
When you call our emergency hotline, your phone number may be captured by our phone system for caller identification and return call purposes. We may record phone calls for quality assurance, training, and to ensure we accurately document the details of your emergency. If a call is recorded, you will be notified at the beginning of the conversation. These recordings are stored securely and are only accessible to authorized personnel who need them to perform their duties.
Our phone system is designed to route your call to the nearest available technician or dispatcher. The information you provide during the call is entered into our service management system and is treated with the same confidentiality as information submitted through our website.
Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how visitors interact with our site. Cookies are small text files stored on your device that help us remember your preferences and understand which pages are most useful to our visitors. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some features of our website may not function properly without them.
We use analytics services, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. This information helps us improve our website content and user experience. These analytics tools do not identify individual visitors or associate your IP address with any other data held by those services.
Third-Party Services
In the course of providing our services, we may share limited information with trusted third parties who perform functions on our behalf. These may include payment processors, insurance documentation services, and contractors who assist with specialized aspects of restoration work. We only share the minimum information necessary for these parties to perform their specific functions, and we require them to maintain appropriate confidentiality and security measures.
We may also disclose information when required by law, such as in response to a subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses industry-standard encryption for data transmission, and we maintain physical, electronic, and procedural safeguards for the information we collect and store. Access to customer data is restricted to employees and contractors who need the information to perform their job responsibilities.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously review and update our practices to address emerging threats.
Your Choices
You have the right to access, correct, or delete the personal information we hold about you. If you would like to review or update your information, or if you wish to opt out of marketing communications, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
If you previously provided consent for us to contact you about additional services, you may withdraw that consent at any time without affecting the services we are currently providing to you.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child without parental consent, we will take steps to delete that information from our records promptly. If you believe we may have collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will revise the effective date at the bottom of this page and may provide additional notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
New Mexico Water Damage Pros
Website: nmwaterdamagepros.pages.dev
We are committed to addressing your privacy concerns promptly and transparently. For urgent water damage emergencies, please call our 24/7 emergency line for immediate assistance.
Effective Date: January 2025